> customer relationship management;
aviation-specific crm. track preferences.
> the problem;
generic crms = lost repeat business.
annual cost breakdown
| cost item | annual cost |
|---|
| lost repeat customers | €200,000 |
| manual data entry | €25,000 |
> aviation-tailored crm;
how it works
- flight history tracking
- preference tracking
€250,000 ltv increase / 27.8x roi
> what operators say;
"repeat rate from 25% to 40%."
— sales director
"automated follow-ups recover 15%."
— ceo
> frequently asked questions;
which crms integrate?
salesforce, hubspot, pipedrive.